PRODUCT CUSTOMIZATION EXAMPLE
Photo, TSRHC Name, TSRHC Logo © Copyright Texas Scottish Rite Hospital for Children, All Rights Reserved
Access Management System (AMS)
Texas Scottish Rite Hospital for Children (TSRHC)
Dallas, Texas
The patient scheduling and registration needs of children’s hospital are unique. The special purpose hospital, TSRHC a ForSite2020® RMS/ORMS client, also using the Siemens MedSeries4® (MS4) system, requested Unibased to create an access tracking and registration system, which would support and monitor all of the activities required for services from the point of Masonic Order patient consideration request submission through to final acceptance, enrollment, scheduling and registration.
Using the ForSite2020® EMPI, registration, scheduling, and admitting modules as a foundation, Unibased consulted with TSRHC in order to determine and document the exact requirements. This led to the detailed design, software development, testing, and quality assurance verification. As components were completed, they were again reviewed by TSRHC management and their consultants to ensure all aspects were addressed. Quite often, requirements were either redefined or expanded due to the complexity and unique nature of the system. After approximately nine (9) months and several thousand man-hours, the system was placed in operation in January 2006.
The key features of AMS are the clinical triage and the automated application process. The triage consists of a series of interactive questionnaires which analyze and respond in an automated fashion based upon the specialization of the respondent and patient categorization. From responses to the reconfigurable questionnaires, AMS guides the users into predetermined regimens. These include physician specialists and other clinicians, recommended examinations, services to be scheduled, and admission acceptance and approval.
AMS has acceptance and clinical milestone activity monitoring and tracking capabilities which produce alerts if the expected process and workflow is not being followed. Communications, including messages between all parties involved, letters, and other correspondence, are collected, stored and available for instant retrieval and review relevant to key components of the EHR. TSRHC patients, due to the complexity of their medical issues, are usually involved with TSRHC for many years. The medical and administrative documentation is reviewed continuously during the period of the patients’ enrollment. Interested and affected parties include parents, stepparents, foster parents, legal guardians, Masonic Order sponsors and their fellow lodge members, attorneys, courts, referring physicians, hospital service providers, and other clinicians. The integrated healthcare oriented word processing system supports multi-lingual capabilities meeting the native language needs of family, physicians, and patients. Because correspondence sources are varied, letterheads are created automatically based upon the originator.
AMS is modular in design, and many of its capabilities would improve quality of care, medical record documentation and scheduling, registration, and admission of any pediatric care facility. Demonstrations can be provided upon request.
